Losing money to a scam can lead to other issues, such as struggling to pay your rent or other bills. If your financial stability has been put at risk, we’ve outlined some actions you can take.
- Assess your situation.
- Are you struggling to pay your bills?
- Are you getting turned down for credit?
- Do you need assistance with food and/or shelter?
- Get help from a trustworthy organization in your community.
- Call 2-1-1 or visit 211.ca to find vetted resources in your community that can provide help (financial assistance, food pantries, job programs, rental and utility assistance, etc.).
- Vet charitable organizations and programs before donating any money.
- Speak with your creditors to negotiate a payment plan if necessary.
Beware of scammers who promise to get your money back! Recovery scammers will often contact you after you’ve already lost money and make promises to retrieve your funds, but only if you pay an up-front fee first. Learn more about these scams.
If your financial situation is still not stable, we recommend the following steps:
- Talk to a non-judgmental and supportive person such as a friend, family member, clergy, mental health counselor, or support hotline. Sometimes, simply being heard and understood is the first step toward recovery. Our one-pager provides suggestions on how to choose the right person to speak with.
Beware of scammers who promise to get your money back! Recovery scammers will often contact you after you’ve already lost money and make promises to retrieve your funds, but only if you pay an up-front fee first. Learn more about these scams.
- 2-1-1; or simply dial 2-1-1
- Credit Counselling Canada
- BBB’s Financial Wellness HQ
- Office of the Superintendent of Bankruptcy
- Credit Counseling Society (Victoria) or 855-232-4888
- BC Centre for Elder Advocacy and Support (BCCEAS) or 866-437-1940
- Legal Aid Services or 866-577-2525
- Credit Counseling Society (Victoria) or 855-232-4888
- Access Pro Bono (lawyer services available if financially eligible) or 877-762-6664
- Get Your Finances Back on Track in 6 Simple Steps (Money)
- Find someone to manage your finances
- BBB Tip: How to create a strong password
- Support Your Mental Health After a Financial Scam
- Empowerment After Financial Fraud
- Financial Fraud Victim Journey Map
Provincial emergency assistance programs:
- Alberta Income Support 866-644-9992
- British Columbia Income Assistance Program 866-866-0800
- Saskatchewan Income Support (SIS) 866-221-5200
- Manitoba Employment and Income Assistance (EIA) 855-944-8111
- Gouvernement du Québec Social Assistance and Social Solidarity 877-767-8773
- Northwest Territories Income Assistance Program 866-973-7252
- Nunavat:
- South Qikiqtani: 1-855-975-6580
- North Qikiqtani: 1-800-567-1514
- Kivalliq: 1-800-953-8516
- Kitikmeot: 1-800-661-0845
- Ontario Works 877-729-7888
- New Brunswick Social Assistance Program 833-733-7835
- Prince Edward Island Social Assistance Program 877-569-0546
- Yukon Social Assistance Program 800-661-0408